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IT Support Engineer | 2nd Level, Ticketing, Helpdesk, Microsoft 365 | Inhouse (mfd)

Our client is a renowned and globally active Munich-based agency with several offices abroad. Not only does it have great experience in the entire marketing spectrum from offline, online to BTL and live communication, but it is also a name in the field of brand experience. Our client counts renowned German and international companies from numerous industries among its customers.

Help shape the support structure of our client with your experience as IT Support Engineer! You will work internationally in an appreciative and collegial agency.



Type of Contract:

Permanent position at our client; no staff leasing

Your Duties

  • As IT Support Engineer you will strengthen the in-house IT team in the helpdesk area
  • As part of the team, you will process tickets with a focus on 2nd level support for users in Germany, but also at foreign locations
  • You will act as a sparring partner in solving IT problems and then implement them on your own responsibility
  • You will administer services in the Microsoft 365 environment and for a number of other tools in order to automate workflows
  • You will also expand the documentation on Common Problems & Solutions in the IT knowledge base and take an active role in optimizing processes

Your profile

  • Several years of experience in the administration of Microsoft 365 services and in the help desk
  • Knowledge with Exchange Online, Azure Active Directory, PowerShell, Sharepoint or Teams is desirable
  • Good English skills and willingness to learn German as well

Make your next career move and apply right here or send us your application including the reference number 19602, your desired salary, your willingness to travel and relocate via email (no cover letter required). We will treat your application as strictly confidential. We will never forward your personal data without your explicit consent to each individual case.



With more than 25 years of experience, Vesterling is one of the leading international technology recruiting and human resources consulting firms. Our core services are recruiting of technical and functional experts up to technology executive search on board level, open training courses as well as tailor-made training programs for companies, career services and outplacement. Our consultants, themselves experts in IT and engineering, support you in all aspects of your career and help you select suitable positions.